Service

Calibrated and properly functioning equipment is critical for ensuring product output and return on your investment. Many scales get exposed to harsh treatment and environments that eventually require them to be serviced. When Protech Scale started in business, we recognised the value in providing quality and reliable service to our customers. Our technicians are trained to recognize many of the problems that contribute to scale down time and will work to mitigate these conditions to ensure the customer's equipment operates at optimal levels. Over the years, we have forged strong working relationships with our clients who have come to rely on our prompt and dependable service.
We would be pleased to add you to our ever increasing list of satisfied customers .

Some of our Service Department Capabilities:

Consulting / Troubleshooting
Service / Repair
Pressure Washing
Service to virtually any scale models
Light to Heavy Capacity Scale Testing and Calibration
Scheduled Scale Services
Preferred Customer Contract Services and Rates
Emergency Service
Mass Flow Testing and Service
Accredited Certifications on behalf of Measurement Canada

Truck Scale Inspection:

As a general rule, scales require a thorough check-up every six months at the very minimum. However, take into consideration the number of weighments and the value of the product being weighed. In addition to the actual calibration, the inspection will consist of our scale technician conducting a visual inspection of the scale, foundation and surrounding area.
Binding is a common cause of inaccuracies. A rock can become wedged between the foundation and deck. Installing T-Strip moulding between the deck and foundation can help keep debris from getting caught or falling down into the scale.
Bumper bolts need to be tight so they don't move on their own, yet maintain clearance when the scale is both empty and loaded. Seasonal temperature and weather changes can cause concrete and steel to expand and bumper bolts can bind tight against the contact area. If binding occurs, bumper bolts will be adjusted to maintain proper amount of clearance.
Our technician will examine load cells and the area surrounding them. The load cell area may contain dirt and debris that has built up since the scale's last check. Load cells must have clearance to deflect through their capacity range. The same debris that can bind the scale deck can also keep the load cells and suspension components from moving freely. Load cell cable integrity will also be verified.
Once the housekeeping chores are out of the way, our technician will begin testing the truck scale. No matter where a vehicle is positioned on the scale deck, the vehicle must weigh the same within acceptable tolerances. If not, the scale is adjusted to the required specifications. Our certified test weights are then used to verify the scale accuracy. Again, adjustments are performed to ensure the scale conforms to Measurement Canada tolerances.
Our technician will provide a written report outlining the tests performed and confirmation of the scale's accuracy. He will also suggest any preventative maintenance practices that you, the customer, can execute to improve the life of your scale and to avoid costly downtime or future repairs.

Mass Flow Inspection:

Many of our customers in the fertiliser industry have recognized the advantages of measuring their liquid fertiliser using mass flow technology rather than metered pumps. We have designed a procedure that is sanctioned by Measurement Canada to accurately test this type of equipment. The apparatus consists of a specially equipped floor scale that is transported to the customer site. After the test equipment has been verified, a predetermined amount of liquid product is pumped through the customer's flow meter and into a reservoir on the scale. The weights are compared and the meter is calibrated as required.